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Donors are worried they will have multiple charges on their VISA

  • Serial Ululer

Hi, when my donors use PayPal they get a page that says :You've signed up for semic pre-approved payments (plural, NOT singular). Every person that donates has been worried that they will have multiple charges taken from their account.

I understand that Ulule is part of another company, Semio, and this is why the pre approved payments indicate that but the terms clarity that: http://www.ulule.com/about/terms

I can't say to every possible donor not to worry since I don't know every donor. I love this site and love my cause, but my donors are feeling frustrated. I feel like I'm the only one with this problem. I wonder if something has to do with a translation made my Semio into English that if incorrect--I'm not sure. I don't know what to do.

Sorry if this is a silly question, I'm just starting out here and I'm trying to navigate through the site.

Thank you!

3 replies

  • Cinema Lover
  • Music Lover
  • Fashionista
  • Pioneer
  • Serial Ululer

Hi Laura Lee,

We already resolved this question on private messages but just to clear the air with your supporters. The Paypal wording is very unclear, that is a fact, but I can assure you we never had any problems with double charging.

People are not charged immediately but when the project is over and only if it is a success.

I hope it won't scare your supporters of contributing

Have agreat day !

  • Serial Ululer

Okay Alix,

Thank  you for getting back to me. Yes, you did follow up with me. I believe their is no double charging. I just wanted to see how other people were dealing with the issue.

I appreciate you responding on this again. You've been very helpful.

Best wishes,


  • Cinema Lover
  • Music Lover
  • Fashionista
  • Pioneer
  • Serial Ululer

You are welcome Laura-Lee !

Good luck and keep doing what you do it seems to be working pretty well !




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