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Unable to reset password

    Hello, I am trying to access my account and the login is failing even though I'm sure of my password. When I try to use the reset login page, I get the message "The user account associated with this e-mail address cannot reset the password.".

    My username is gentreau.

    Thanks in advance.

    1 reply

    • Writer

    Hi Clive,

    Please check your email, I have sent you a new temporary password so that you can log in and change it under your settings.

    Best,

    Sorrel

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